Privacy Policy

Privacy Policy for Mirai Villas

Effective Date: November 24, 2024

1. Introduction Welcome to Mirai Villas (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.miraivillas.com (the “Site”) and use our services, including booking a stay at our villas in Kuta, Lombok.

2. Information We Collect We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you (“Personal Data”).

  • Personal Information You Provide: We collect data you voluntarily provide when you make a booking, contact us, or subscribe to our newsletter. This includes:

    • Contact Details: Name, email address, phone number, and mailing address.

    • Booking Information: Dates of stay, number of guests, and special requests.

    • Payment Information: Credit card details and billing address (processed securely by our third-party payment processors).

    • Identification: Copies of passports or IDs (as required by local Indonesian hospitality regulations).

  • Automatically Collected Information: When you access the Site, we may automatically collect certain information about your device and usage, including:

    • IP address

    • Browser type and operating system

    • Access times and pages viewed

    • Referring website addresses

3. How We Use Your Information We use the information we collect for the following purposes:

  • Reservation Fulfillment: To process and manage your bookings and payments.

  • Communication: To send you booking confirmations, pre-arrival information, and respond to your inquiries.

  • Guest Services: To provide concierge services and customize your stay (e.g., arranging transport or activities).

  • Marketing: To send you promotional emails about special offers or news, provided you have opted in to receive such communications. You can unsubscribe at any time.

  • Legal Compliance: To comply with applicable laws, including reporting to local authorities in Indonesia as required for tourist accommodation.

  • Site Improvement: To analyze how our Site is used and improve its functionality and user experience.

4. Sharing of Your Information We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf, such as booking engines, payment processors, email delivery services, and website hosting.

  • Legal Authorities: If required to do so by law or in response to valid requests by public authorities (e.g., local police or immigration).

  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, or acquisition of all or a portion of our business to another company.

5. Cookies and Tracking Technologies Our Site uses cookies and similar tracking technologies to enhance your experience.

  • Essential Cookies: Necessary for the website to function (e.g., keeping track of your booking dates).

  • Analytics Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics).

  • Marketing Cookies: Used to track visitors across websites to display relevant ads.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

6. Data Security We implement appropriate technical and organizational security measures to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is 100% secure.

7. Third-Party Websites Our Site may contain links to third-party websites (e.g., tour operators, local attractions). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

8. Your Data Rights Depending on your location, you may have the following rights regarding your data:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your personal data ("Right to be Forgotten").

  • Objection: Object to the processing of your data for direct marketing purposes.

To exercise these rights, please contact us using the information below.

9. Changes to This Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

10. Contact Us If you have questions or comments about this Privacy Policy, please contact us at:

  • Mirai Villas

  • Email: hello@miraivillas.com

  • Phone: ‭+62 813 53638142‬

  • Address: Jl. Kuta Lombok, Kuta, Kec. Pujut, Kabupaten Lombok Tengah, Nusa Tenggara Bar. 83573